{"id":2129,"date":"2026-08-25T22:49:45","date_gmt":"2026-08-25T22:49:45","guid":{"rendered":"https:\/\/getachefworldwide.com\/?page_id=2129"},"modified":"2026-08-31T22:41:00","modified_gmt":"2026-08-31T22:41:00","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/getachefworldwide.com\/?page_id=2129","title":{"rendered":"Terms of Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2129\" class=\"elementor elementor-2129\">\n\t\t\t\t<div class=\"elementor-element elementor-element-799e1f0 e-flex e-con-boxed e-con e-parent\" data-id=\"799e1f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5acd6b8 e-flex e-con-boxed e-con e-parent\" data-id=\"5acd6b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-90ee063 e-con-full e-flex e-con e-child\" data-id=\"90ee063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<h2 data-interaction-id=\"8c732b3\" class=\"e-8c732b3-8bb1662 e-heading-base\">GET A CHEF WORLDWIDE LTD<\/h2>\n\t\t\t\t\t<h4 data-interaction-id=\"0ae96b3\" class=\"e-0ae96b3-7755501 e-heading-base\">FOOD SALES, ORDERS &amp; CUSTOMER SERVICE POLICY<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46adf6b elementor-widget elementor-widget-html\" data-id=\"46adf6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.custom-table-wrap {\n  width: 100%;\n  overflow-x: auto;\n}\n\n.custom-table {\n  width: 100%;\n  border-collapse: collapse;\n  table-layout: fixed;\n}\n\n.custom-table td {\n  border: 1px solid #ddd;\n  padding: 12px 15px;\n  vertical-align: top;\n  word-wrap: break-word;\n}\n\n.custom-table td:first-child {\n  width: 35%;\n}\n\n.custom-table td:last-child {\n  width: 65%;\n}\n<\/style>\n\n<div class=\"custom-table-wrap\">\n  <table class=\"custom-table\">\n    <tr>\n      <td><b>Policy Owner <\/b><\/td>\n      <td>Get A Chef Worldwide Ltd<\/td>\n    <\/tr>\n    <tr>\n      <td><b>Version <\/b><\/td>\n      <td>1.0<\/td>\n    <\/tr>\n    <tr>\n      <td><b>Effective Date<\/b><\/td>\n      <td>24th August, 2026<\/td>\n    <\/tr>\n    <tr>\n      <td><b>Preapared by<\/b><\/td>\n      <td>S. A. KOR, Esq, ACIArb<\/td>\n    <\/tr>\n    <tr>\n      <td><b>Approval Status <\/b><\/td>\n      <td>Fully Approved<\/td>\n    <\/tr>\n  <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-1577852-20d24e6 e-paragraph-base\" data-interaction-id=\"1577852\">This Policy governs the Company\u2019s direct food-menu, cart, ordering, preparation, fulfilment and customer-serviceoperations<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aee019c e-flex e-con-boxed e-con e-parent\" data-id=\"aee019c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h3 data-interaction-id=\"82ed3b6\" class=\"e-82ed3b6-d3d2a87 e-heading-base\">1. PURPOSE<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"e6a2fa0\">This Policy establishes the standards, controls and procedures governing the sale, ordering, preparation,fulfilment, delivery and customer-service handling of food products offered by Get A Chef Worldwide Ltd(the \u201cCompany\u201d).It is intended to safeguard food safety, service quality, customer confidence and the Company\u2019s legal, financialand reputational interests.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"37a7895\" class=\"e-37a7895-58edaf4 e-heading-base\">2. SCOPE AND APPLICATION<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"99d1726\">This Policy applies to all directors, employees, chefs, kitchen personnel, agents, delivery personnel,consultants, contractors and third-party providers engaged in the Company\u2019s food-service operations.It applies to orders placed through the Company\u2019s website and online cart, telephone, WhatsApp, social-mediachannels, third-party platforms or any other channel authorised by the Company.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"db9a977\" class=\"e-db9a977-8f764ef e-heading-base\">3. MENU, PRODUCT INFORMATION, PRICES AND AVAILABILITY<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"3752e5f\">The Company shall use reasonable efforts to ensure that menu descriptions, photographs, portion information,prices and other product information displayed on its authorised channels are accurate and current.All prices are stated in Nigerian Naira unless otherwise stated. Displayed prices exclude delivery, service or platform charges unless such charges are expressly included or shown at checkout.<br>a. The Company may correct an error, amend a price, modify a menu item, impose quantity limits ordiscontinue an item at any time before order acceptance.<br>b. Food photographs are illustrative only; presentation, garnishing, ingredient brands and portion appearancemay reasonably vary.<br>c. Listing an item on a menu or in a cart does not guarantee its availability at the time of order acceptance.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"082cbbf\" class=\"e-082cbbf-b15af1e e-heading-base\">4. ORDERS AND ACCEPTANCE<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"d1d2f28\">A customer shall provide complete and accurate contact, order, delivery and payment information. Anautomated receipt, cart acknowledgement or payment notification does not by itself constitute acceptance ofan order.An order is accepted only when the Company confirms it through an authorised channel or begins preparation,whichever occurs first.<br>a. The Company may decline, hold or cancel an order where an item is unavailable, information is incomplete,payment is unsuccessful, the delivery location is unsuitable or service cannot reasonably be provided.<br>b. Where a material error in price or product information is identified before preparation, the Company mayoffer a corrected order for the customer\u2019s acceptance or cancel and refund the affected order<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"7c90d98\" class=\"e-7c90d98-3a1fab4 e-heading-base\">5. PAYMENT<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"4eebfd6\">The Company may require full payment before preparation, dispatch or delivery. A customer must use a validand authorised payment method and shall remain responsible for all applicable charges.The Company is not responsible for delays caused by payment failure, reversal, bank downtime, cardrestrictions, unauthorised payment disputes or the acts of a payment provider.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"a44e1dc\" class=\"e-a44e1dc-b83f580 e-heading-base\">6. CANCELLATIONS, REFUNDS AND CREDITS<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"e6a2dbc\">A customer may request cancellation before preparation or dispatch has commenced. The Company willconsider such request promptly but does not guarantee cancellation once food preparation, customisation,packaging or dispatch has begun.<br>a. A refund, replacement, credit or other remedy may be provided where the Company cannot fulfil an acceptedorder, supplies an incorrect or materially defective order, or where otherwise required by applicable law.<br>b. No refund is ordinarily due for a change of mind after preparation or dispatch, or where loss arises fromcustomer delay, inaccessibility, incorrect address or failure to receive the order.<br>c. Approved refunds shall ordinarily be made to the original payment method, subject to payment-providerprocedures and reasonable verification.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"a0f06f2\" class=\"e-a0f06f2-afa747e e-heading-base\">7. SUBSTITUTIONS AND OUT-OF-STOCK ITEMS<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"51ecefa\">Where an ingredient, side, packaging item or menu product becomes unavailable, the Company may contactthe customer to agree a reasonable substitute, omit the affected component with an appropriate adjustment, orcancel the affected item.The Company shall not make a material substitution affecting a declared allergen or dietary restriction withoutthe customer\u2019s express confirmation.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"9d6ad7b\" class=\"e-9d6ad7b-fe558df e-heading-base\">8. FOOD PREPARATION, HYGIENE AND QUALITY CONTROL<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"a62d15b\">The Company shall take reasonable steps to ensure that food is sourced, prepared, handled, stored, packagedand dispatched in accordance with applicable food-safety, sanitation and hygiene requirements.Company Personnel shall observe hand hygiene, cleaning, temperature control, segregation, safe storage andother operational procedures reasonably necessary to protect food quality and safety.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"8fd407b\" class=\"e-8fd407b-d6ecae9 e-heading-base\">9. ALLERGENS AND DIETARY REQUIREMENTS<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"e87dc40\">Customers must disclose any allergy, intolerance, dietary restriction or religious requirement before theCompany accepts the order and must obtain express confirmation where accommodation is essential.The Company will use reasonable efforts to accommodate disclosed requirements where operationally feasible;however, unless expressly confirmed in writing, the Company does not guarantee that any product is free froma particular allergen because ingredients, utensils, equipment and preparation areas may be shared.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"c78a72a\" class=\"e-c78a72a-744a50d e-heading-base\">10. PACKAGING AND HANDOVER<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"bf4455b\">Food shall be packaged using reasonable measures to preserve its quality and facilitate safe transport.Customers shall promptly inspect packaging and contents at delivery or collection.Risk of deterioration caused by delay after handover, inappropriate storage, reheating, tampering or handlingby the customer passes to the customer upon delivery or collection.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"6e9f6c6\" class=\"e-6e9f6c6-7824e9d e-heading-base\">11. DELIVERY AND COLLECTION<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"bfde86e\">Delivery may be carried out by Company Personnel or an independent delivery or logistics provider. Deliverytimes are estimates unless expressly agreed otherwise and may be affected by traffic, weather, securityrestrictions, road conditions, location access and other operational factors.<br>a. The customer shall provide an accurate, accessible address, reachable telephone number and clear deliveryinstructions, and shall ensure a person is available to receive the order.<br>b. Where the customer is unavailable or the location cannot reasonably be accessed, the Company or deliveryprovider may attempt contact, wait for a reasonable period, return, cancel or dispose of the order ascircumstances require; additional delivery charges may apply.<br>c. Collection orders must be collected within the communicated period. The Company is not responsible fordeterioration resulting from late collection.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"0c93122\" class=\"e-0c93122-fcd9c2e e-heading-base\">12. CUSTOMER RESPONSIBILITIES AND CONDUCT<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"578c6a6\">Customers shall deal honestly and respectfully with Company Personnel and service providers, comply withreasonable collection or delivery instructions and notify the Company promptly of any genuine serviceconcern.The Company may refuse service, cancel an order, restrict access to its platforms or refer a matter forinvestigation where a customer engages in abuse, harassment, threats, fraud, chargeback misuse or otherimproper conduct.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"931ace5\" class=\"e-931ace5-a2a6e66 e-heading-base\">13. COMPLAINTS AND CUSTOMER SERVICE<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"27028bc\">A complaint concerning a wrong, incomplete, damaged or unsatisfactory order should be submitted throughthe Company\u2019s designated channel as soon as reasonably practicable, with the order reference, a cleardescription and supporting photographs where appropriate.The Company may investigate the complaint and request reasonable evidence before determining anappropriate remedy. It may reject a complaint that is fraudulent, abusive, materially misleading or made afteran unreasonable delay without adequate explanation.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"2f668c9\" class=\"e-2f668c9-934e9ba e-heading-base\">14. FOOD SAFETY INCIDENTS<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"b0f88ad\">Any report of suspected contamination, food poisoning, allergic reaction or other serious food-related incidentshall be escalated promptly to management. The Company may preserve relevant records, samples, packagingor delivery information and may suspend an affected item while it investigates.The Company shall take reasonable corrective action, including supplier or process review, customercommunication or regulatory engagement, where required by the circumstances or applicable law.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"d1cd1fb\" class=\"e-d1cd1fb-c0988f3 e-heading-base\">15. THIRD-PARTY PROVIDERS<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"e7252d3\">The Company may use third-party payment processors, delivery providers, technology platforms, packagingsuppliers and other service providers. Such providers may operate under their own terms and procedures.The Company shall use reasonable care in engaging providers but shall not be responsible for a third party\u2019sindependent acts, omissions, system outages or delays except to the extent caused by the Company\u2019s ownnegligence, breach of duty or other liability that cannot lawfully be excluded.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"1aa939f\" class=\"e-1aa939f-e71f464 e-heading-base\">16. CUSTOMER DATA<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"e2d1ab8\">Customer information, including names, contact details, delivery addresses, order history, payment referencesand communications, shall be collected and used only for legitimate order fulfilment, payment, delivery,customer-service, security, record-keeping and legal purposes. The Company may share relevant information with authorised service providers where necessary to fulfil anorder or comply with law, subject to applicable data-protection requirements and the Company\u2019s privacypractices.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"d7ee2a4\" class=\"e-d7ee2a4-71ad94e e-heading-base\">17. FRAUD AND ABUSE PREVENTION<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"1c25648\">The Company may verify order, identity, delivery or payment information; delay fulfilment; cancel suspicioustransactions; retain relevant records; and cooperate with payment providers, law-enforcement agencies or othercompetent authorities where fraud, misuse or unlawful conduct is reasonably suspected.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"aa3d098\" class=\"e-aa3d098-47c6dbf e-heading-base\">18. LIMITATION OF LIABILITY AND FORCE MAJEURE<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"d9cce81\">To the fullest extent permitted by law, the Company shall not be liable for indirect, consequential, special orloss-of-profit claims arising from an order, nor for loss caused by inaccurate customer information, customerdelay, improper storage or handling after handover, or events outside the Company\u2019s reasonable control.The Company shall not be liable for delay or failure caused by a force-majeure event, including severe weather,civil disturbance, strike, public-health emergency, fire, power or network failure, supply interruption, roadclosure, governmental action or other circumstance beyond its reasonable control. Nothing in this Policyexcludes liability that cannot lawfully be excluded.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"b31134b\" class=\"e-b31134b-cc50546 e-heading-base\">19. RECORDS, MONITORING AND POLICY BREACH<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"feea86f\">The Company shall maintain appropriate records of orders, payments, refunds, complaints, delivery issues,food-safety incidents and corrective actions for the period required by law or reasonably necessary for itsoperations.Management shall monitor compliance with this Policy and may take disciplinary, contractual, corrective orremedial action against Company Personnel or providers who breach it.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"a789b34\" class=\"e-a789b34-d431953 e-heading-base\">20. REVIEW, AMENDMENT AND APPROVAL<\/h3>\n\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"4f20220\">This Policy shall be reviewed periodically and may be amended to reflect changes in the Company\u2019s operations, food-safety procedures, law, regulatory requirements or business practice.This Policy takes effect on the Effective Date once approved by the authorised management of Get A Chef Worldwide Ltd.<\/p>\n\t\t\t\t\t<h3 data-interaction-id=\"6e5bd66\" class=\"e-6e5bd66-d32d692 e-heading-base\">APPROVAL<\/h3>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad5703 elementor-widget elementor-widget-html\" data-id=\"7ad5703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.custom-table-wrap {\n  width: 100%;\n  overflow-x: auto;\n}\n\n.custom-table {\n  width: 100%;\n  border-collapse: collapse;\n  table-layout: fixed;\n}\n\n.custom-table td {\n  border: 1px solid #ddd;\n  padding: 12px 15px;\n  vertical-align: top;\n  word-wrap: break-word;\n}\n\n.custom-table td:first-child {\n  width: 35%;\n}\n\n.custom-table td:last-child {\n  width: 65%;\n}\n<\/style>\n\n<div class=\"custom-table-wrap\">\n  <table class=\"custom-table\">\n    <tr>\n      <td><b>Approved By<\/b><\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td><b>Designation <\/b><\/td>\n      <td>Chief Executive Officer<\/td>\n    <\/tr>\n    <tr>\n      <td><b>Signature<\/b><\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td><b>Date <\/b><\/td>\n      <td>24TH August, 2026<\/td>\n    <\/tr>\n  <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GET A CHEF WORLDWIDE LTD FOOD SALES, ORDERS &amp; CUSTOMER SERVICE POLICY Policy Owner Get A Chef Worldwide Ltd Version [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2129","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=\/wp\/v2\/pages\/2129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2129"}],"version-history":[{"count":124,"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=\/wp\/v2\/pages\/2129\/revisions"}],"predecessor-version":[{"id":2439,"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=\/wp\/v2\/pages\/2129\/revisions\/2439"}],"wp:attachment":[{"href":"https:\/\/getachefworldwide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}